Refunds

The free hour exists so you can decide before paying, so a part-used month is not refunded as a rule.

If something went wrong — she would not start, the voice never worked, you were charged twice — write to us at support@upperkick.app and we will put it right. We look at what the account actually used before we do, which is usually the whole story: an account that barely ran is a refund, and one that played all month is a conversation about what went wrong. That is once per account; after that, cancelling is the way out, and it is one click in settings.

And where the law where you live gives you a right to cancel a purchase, you have it. Paddle is the merchant of record: they are the seller, their buyer terms apply to the transaction, and they handle those requests alongside anything you ask us directly.

Cancelling is separate from a refund. You can cancel at any time from the billing page in the app's settings, and the subscription runs to the end of the period you have paid for.